Make-Up Lessons

All absences must be notified of via the Customer Portal (contact hello@aquastarswim.com.au if you are not registered).

GROUP LESSONS:

1. Swimmers are entitled to a maximum of two make-up lessons per term, upon giving 6 hours notice of absence prior to the class.
2. All absences and make-up lessons must be notified of/booked via the Customer Portal (contact hello@aquastarswim.com.au if you are not registered).
3. No make-up lessons are given for lessons missed without 6 hours notice of absence prior to the class.
4. No make-up lessons are given for lessons missed throughout the Holiday Intensive Program.
5. No make-up lessons are given for missed private lessons.
6. Make-up lessons are subject to availability and are not guaranteed. No refund or credit will be given if a suitable lesson is unavailable.
7. Make-up lessons may be taken at any one of our five locations on any day, if a suitable lesson is available.
8. Make-up lessons are only available to be booked one week in advance.
9. Make-up lessons must be completed within the term that the original lesson is missed.
10. Make-up lessons are not permitted during the first week of term.
11. Make-up lessons cannot be transferred to the Holiday Intensive Program or siblings, or carried over to the following term.
12. Any make-up lessons not completed within the term will not be credited or refunded.
13. Make-up lessons will not be taken into consideration until term fees have been paid in full.
14. Presenting a medical certificate for lessons missed, without giving 6 hours notice of absence prior to the class, will not result in extra make-up lessons.
15. For extended illness or injury, please contact Aquastar Accounts via email accounts@aquastarswim.com.au (with a medical certificate) when the illness or injury occurs, to discuss your options for the remainder of the term. These circumstances are evaluated on an individual basis.
16. Extended holidays during term are only eligible for the two make-up lessons. The extra lessons missed will be forfeited, and cannot be made-up, credited, or refunded.
17. Once booked, a make-up lesson cannot be changed. If it is missed no replacement lesson will be given.

PRIVATE LESSONS:

1. Swimmers are permitted a maximum of two lesson credits (50% of the lesson fee) per term, upon 24 hours notification of absence prior to the class.
2. No lesson credits are given for lessons missed without 24 hours notification of absence prior to the class.

ADULT LESSONS:

1. Swimmers are permitted a maximum of two lesson credits (50% of the lesson fee) per term, upon 24 hours notification of absence prior to the class.
2. No lesson credits are given for lessons missed without 24 hours notification of absence prior to the class.